Getting Your Wellness Tools to You, Safely and Swiftly

At NUVIRAN WELLNESS LLC, we understand that once you’ve found the perfect mala bracelet or singing bowl to support your mindfulness journey, you’re eager to welcome it into your life. We share your excitement. That’s why we’ve developed a comprehensive shipping policy designed to be transparent, reliable, and efficient, ensuring your order arrives safely and promptly, no matter where you are in the world.

This page outlines everything you need to know about our shipping process, from costs and delivery times to tracking your package and handling potential issues. Our goal is to make your post-purchase experience as peaceful and stress-free as the meditation practices our products are designed to support.

If you have any questions that aren’t answered here, our dedicated customer support team is always available to help at +1 601 385 1780 or nathandinh.bn8@gmail.com.

🌎 Our Shipping Philosophy: Global Reach, Personal Touch

Based in Orlando, Florida, NUVIRAN WELLNESS LLC is proud to serve a global community of mindfulness seekers. We believe that the tools for inner peace should be accessible to everyone, regardless of location. Our shipping philosophy is built on three core principles:

1. Reliability: We partner with trusted, established carriers to ensure your package is handled with care from our facility to your doorstep.

2. Transparency: We believe in clear, upfront communication about all shipping costs and delivery timelines, with no hidden surprises.

3. Care: Every package is packed with the same intention and care that goes into curating our products, ensuring they arrive in perfect condition, ready to support your practice.

Where We Ship

We are delighted to offer worldwide shipping. Whether you are located in the continental United States, Alaska, Hawaii, a remote territory, or an international destination, we can get our products to you.

• Domestic Shipping: We ship to all 50 U.S. states, as well as U.S. territories (e.g., Puerto Rico, Guam, US Virgin Islands).

• International Shipping: We ship to a vast number of countries across the globe. During the checkout process, you will be able to select your country from a dropdown menu. If you do not see your country listed, please contact us, and we will do our best to assist you.

Shipping Costs and Delivery Times

Shipping costs and delivery times vary based on your location and the shipping method you select at checkout. We offer a range of options to suit your needs and budget. All costs are calculated in real-time by our trusted carriers and are displayed clearly before you complete your purchase.

🇺🇸 Domestic Shipping (United States)

• Business Days: Delivery estimates are in business days, which are Monday through Friday, excluding federal holidays within the United States.

• Processing Time: Please note that these delivery timeframes begin after your order has been processed and shipped from our facility. Order processing typically takes 1-2 business days.

🌍 International Shipping

• Delivery Estimates: International delivery times are estimates and can be affected by factors beyond our control, such as customs processing times in the destination country, local holidays, and the efficiency of the local postal service. Please allow additional time during peak holiday seasons.

• Processing Time: Just like domestic orders, international orders require 1-2 business days for processing before they are handed over to the carrier.

Order Processing Time

At NUVIRAN WELLNESS LLC, we take great care in preparing your order. Our team carefully picks each item, inspects it for quality, and packs it with the utmost attention to detail to ensure it arrives safely.

• Standard Processing: Most orders are processed within 1-2 business days (excluding weekends and holidays) after the order is placed and payment is confirmed.

• Busy Periods: During promotional sales or holiday seasons, processing times may be extended by a day or two. If this occurs, we will do our best to notify you via email.

You will receive an order confirmation email immediately after placing your order. As soon as your order ships, you will receive a second email with tracking information.

Tracking Your Order

We want you to be able to follow your package’s journey every step of the way. Once your order has been shipped, we will send you a shipping confirmation email containing:

• Your tracking number

• A link to the carrier’s website (e.g., USPS, UPS, FedEx, or your local international carrier)

You can use this tracking number to monitor your package’s progress in real-time. Please allow up to 48 hours for the tracking information to update in the carrier’s system after you receive the shipping confirmation.

If you have any issues with your tracking number or cannot locate your package, please contact us, and we will be happy to investigate for you.

Shipping Carriers

To ensure the highest level of service and reliability, we partner with a variety of reputable carriers, including:

• United States Postal Service (USPS)

• United Parcel Service (UPS)

• FedEx

• DHL (for many international shipments)

The carrier used for your specific order will be determined by the shipping method you select, the destination, and the size/weight of your package, and will be indicated in your shipping confirmation email.

Shipping Address Accuracy

Please double-check your shipping address before placing your order! We are committed to shipping your order to the address you provide. If the address is incorrect or incomplete, the package may be returned to us, delayed, or lost.

• If you realize you’ve entered an incorrect address immediately after placing your order, please contact us at +1 601 385 1780 or nathandinh.bn8@gmail.com right away. We will do our best to correct it before the order ships.

• If a package is returned to us due to an incorrect or undeliverable address provided by the customer, the customer will be responsible for the cost of reshipping the order.

Customs, Duties, and Taxes (for International Orders)

When ordering from NUVIRAN WELLNESS LLC for delivery outside of the United States, please be aware that your package may be subject to import duties, taxes, and customs brokerage fees upon arrival in your country.

Important: These fees are determined by your local customs authority and are the sole responsibility of the customer. NUVIRAN WELLNESS LLC has no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country; we recommend that you contact your local customs office for more information before placing an order.

To avoid unexpected delays, please ensure your shipping address and contact information are entered correctly, as customs may need to reach you.

Lost, Stolen, or Damaged Packages

While we take every precaution to ensure your order arrives safely, we understand that issues can sometimes occur during transit.

Lost or Stolen Packages

Once a package is marked as “Delivered” by the carrier, NUVIRAN WELLNESS LLC cannot be held responsible for lost or stolen items. If your tracking information shows that your package was delivered but you cannot find it, we recommend you:

1. Check with neighbors or household members.

2. Look around your property’s usual delivery spots.

3. Contact the local carrier’s office for more specific delivery details (e.g., GPS coordinates of where it was scanned).

We are happy to assist you by providing any information we have, but ultimately, claims for lost or stolen packages after delivery must be handled with the carrier.

Damaged in Transit

If your package arrives visibly damaged, please follow these steps:

1. Document the Damage: Take clear photographs of the outer packaging, the inner packaging, and the damaged product(s).

2. Contact Us Immediately: Email us at nathandinh.bn8@gmail.com within 48 hours of delivery. Please include your order number, a description of the damage, and the photographs.

We will work with you and our shipping partner to resolve the issue as quickly as possible, whether that means sending a replacement or processing a full refund.

Multiple Shipments

Occasionally, if you order multiple items, they may be shipped separately from our facility. This could be due to items being stocked in different locations. If this happens, you will receive a separate shipping confirmation email with a unique tracking number for each shipment. You will not be charged any additional shipping fees for this.

Holidays and Peak Seasons

During peak shopping periods, such as Black Friday, Cyber Monday, and the December holiday season, shipping carriers experience significantly higher volumes of packages. This can lead to processing and delivery delays that are outside of our control. We encourage you to place your orders early during these times to allow for potential delays. We will do our absolute best to keep you informed of any major disruptions.

Contact Us for Shipping Support

Our customer service team is here to support you with any shipping-related questions or concerns. We’re just a phone call or email away.

Phone: +1 601 385 1780
Email: nathandinh.bn8@gmail.com

Please include your order number in any correspondence for the fastest possible assistance.

Thank you for choosing NUVIRAN WELLNESS LLC. We are honored to be a part of your wellness journey and look forward to delivering peace and mindfulness right to your door.