Refund and Return Policy

Your Satisfaction, Our Promise

At NUVIRAN WELLNESS LLC, your peace of mind extends far beyond the moment you discover the perfect mala bracelet or singing bowl. We believe that your journey with us should be filled with trust, confidence, and complete satisfaction. We understand that purchasing spiritual tools and mindfulness accessories is a deeply personal experience, and sometimes, a piece may not resonate with you as intended, or an issue may arise with your order.

That’s why we have crafted a clear, fair, and compassionate Refund and Return Policy. Our goal is to make the process as simple and stress-free as possible, should you ever need it. We stand behind the quality of our products and are committed to ensuring you are happy with your purchase from NUVIRAN WELLNESS LLC.

Please read this policy carefully to understand your rights and our procedures. If you have any questions at all, our dedicated customer support team is always here to help at +1 601 385 1780 or nathandinh.bn8@gmail.com.

Our 30-Day Satisfaction Guarantee

We want you to love your NUVIRAN product. If for any reason you are not completely satisfied with your purchase, we offer a 30-day satisfaction guarantee from the date you receive your order.

This means you have 30 calendar days to decide if a product is right for you. If it isn’t, you can return it to us for a full refund of the product’s purchase price (excluding original shipping costs), subject to the conditions outlined below.

Eligibility Criteria for Returns

To ensure a smooth and fair process for everyone, we ask that all returned items meet the following criteria:

  1. Condition of the Item:

    • The item must be unworn, unused, and in its original condition.

    • All original packaging, including any boxes, pouches, tags, or informational cards, must be included.

    • The item should be free from any scratches, marks, signs of wear, odors (like perfume or smoke), or damage.

  2. Timeframe:

    • Your return request must be initiated within 30 days of the delivery date. We cannot accept returns after this 30-day period has passed.

  3. Proof of Purchase:

    • You must provide proof of purchase, such as your order number or the email confirmation you received when you placed your order. This helps us process your return quickly and accurately.

  4. Non-Returnable Items:

    • For hygiene and spiritual reasons, we cannot accept returns on certain items. These final sale items include:

      • Earrings (if we ever expand into this category)

      • Sale or Clearance Items (items purchased at a discounted rate are final sale)

      • Gift Cards

      • Personalized or Custom-Made Items (as they are uniquely created for you)

How to Initiate a Return

We’ve designed our return process to be as straightforward as possible. Please follow these steps:

Step 1: Contact Us
Please do not send your item back to us without first contacting our customer service team. To initiate a return, please email us at nathandinh.bn8@gmail.com with the following information:

  • Your full name

  • Your order number

  • The item(s) you wish to return

  • The reason for your return (this helps us improve!)

Step 2: Receive Your Return Authorization
Within 1-2 business days, our team will respond to your email with a Return Authorization (RA) number and the correct shipping address for your return. Any packages sent to us without an RA number clearly marked on the outside may be refused and returned to sender.

Step 3: Package Your Item Securely

  • Carefully pack the item in its original packaging, along with any accessories or documentation that came with it.

  • Place the original packaging inside a sturdy shipping box or poly mailer.

  • Clearly write your RA number on the outside of the shipping box.

  • Include a note inside the package with your name, order number, and RA number.

Step 4: Ship the Item Back to Us

  • You are responsible for the cost of return shipping, unless the return is due to our error (e.g., you received the wrong item or a damaged product).

  • We highly recommend using a trackable shipping service (like USPS, UPS, or FedEx) and purchasing shipping insurance for the value of the item. NUVIRAN WELLNESS LLC is not responsible for items lost or damaged during the return transit.

Our Return Shipping Address:
Please ensure you have received an RA number from our team before shipping to the address below.

NUVIRAN WELLNESS LLC
Attn: Returns (RA#: [Your RA Number])
7345 W Sand Lake Rd STE 210 Office 4426
Orlando, FL 32819
USA

Processing Your Refund

Once your return arrives at our facility, please allow us 3-5 business days to inspect the item and process your refund.

  1. Inspection: Our team will carefully inspect the returned item to ensure it meets the eligibility criteria outlined above (unworn, unused, original condition).

  2. Approval or Notification:

    • If your return is approved, we will initiate a refund to your original payment method.

    • If your return does not meet our criteria, we will contact you via email to explain why the return was rejected and arrange to have the item shipped back to you at your expense.

Refund Timeline:
Once your refund has been initiated by us, the time it takes for the funds to appear in your account depends on your payment method and financial institution.

  • Credit/Debit Cards & Digital Wallets (Apple Pay/Google Pay): It typically takes 5-10 business days for the refund to post to your account. This timeframe is controlled by your card-issuing bank or payment provider. Stripe, our secure payment processor, ensures your refund is sent without delay on our end.

  • Important Note: The original shipping charges are non-refundable, unless the return is a result of our error.

You will receive a confirmation email from us once your refund has been processed.

Damaged, Defective, or Incorrect Items

We take great care in packaging and shipping our products, but we understand that mistakes or mishaps can sometimes occur. If you receive an item that is damaged, defective, or simply not what you ordered, please contact us immediately.

For Damaged or Defective Items:

  • Please email us at nathandinh.bn8@gmail.com within 48 hours of delivery.

  • Include your order number, a clear description of the issue, and photographs of the damaged or defective item and its packaging. This visual evidence helps us resolve the issue quickly with our shipping partners and quality control team.

For Incorrect Items:

  • If you received the wrong product, please contact us at nathandinh.bn8@gmail.com within 7 days of delivery.

  • Include your order number and a photo of the item you received.

In these cases, NUVIRAN WELLNESS LLC will cover the cost of return shipping and send you a replacement item at no additional cost, or provide a full refund, including original shipping costs, based on your preference.

Order Cancellations

We strive to process orders as quickly as possible to get your items to you without delay.

  • Cancellation Before Shipment: If you need to cancel your order, please contact us immediately. If your order has not yet been processed and shipped, we will be happy to cancel it and issue a full refund.

  • Cancellation After Shipment: Once your order has been shipped, it cannot be canceled. You will need to follow the standard return process upon receiving the item.

Exchanges

We do not offer direct exchanges. If you would like a different item, size, or color, the fastest way is to return the original item for a refund (following the steps above) and then place a new order for the desired product. This ensures you get what you want as quickly as possible.

Contact Us

Our customer service team is your partner in this process. If you have any questions about this policy, are unsure about your item’s eligibility, or need assistance with any step of the return process, please do not hesitate to reach out.

Phone: +1 601 385 1780
Email: nathandinh.bn8@gmail.com

We are here to help and ensure your experience with NUVIRAN WELLNESS LLC is always positive, from your first click to any step beyond.